National Customer/Agency Representative

Full Time

 

Minneapolis, Minnesota

 

Old Republic National Title Insurance Company, one of the nation's largest title insurers, has an excellent opportunity available for a National Customer/Agency Representative in our downtown Minneapolis, MN office.



SUMMARY:


Responsible for processing National Agent monthly reports and monitoring those accounts. Responsible for making sure agents are using proper forms, correct rates, and are reporting properly. Assists in answering main Company phone lines. Provides administrative support for the National Service Center.



ESSENTIAL FUNCTIONS:


  • Assists with answering main Company phone lines in a timely and courteous manner. Directs calls to appropriate person.
  • As phone callers require, will be responsible for looking up Old Republic offices and agents nationwide and looking up Old Republic affiliate offices.
  • Records policies and cash receipts submitted by National Agents. Performs monthly account cut-offs.
  • Work with accounts receivable.
  • Ability to type agent correspondence with appropriate follow up.
  • Accurate policy detail keying.
  • Performs general office duties.
  • Ability to work from 8 a.m. to 4:30 p.m. Monday through Friday.
  • Must be personable, positive and a professional representative of the Company.
  • Regular consistent attendance is required, that could include attendance at after hour Company events.
  • Ability to accept supervision.
  • Ability to foster, develop and maintain professional and collaborative working relationships. Must be able to get along with others, i.e., peers, supervisors, outside customers, and vendors.
  • Ability to interact effectively and professionally with all levels of management, employees and customers by email, phone and in person.
  • Ability to work overtime as requested and approved by supervisor.
  • Perform other duties as assigned by supervisor.
  • Minimal travel possible.

KNOWLEDGE/SKILLS/EXPERIENCE REQUIRED:


  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Ability to prioritize and handle multiple projects.
  • Strong attention to detail and organizational skills.
  • Proficient in Microsoft Office Suite and Outlook.
  • Ability to meet deadlines.
  • One year related experience.
  • Accounting experience.

PHYSICAL/MENTAL DEMANDS:


  • Ability to perform under pressure and be flexible with disruptions throughout the workday.
  • Must be able to work approved and requested overtime, by supervisor.
  • Repetitive and continual typing motion is required.
  • Sedentary work: Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting a majority of the time. Walking and standing are required, occasionally.

YEARS EXPERIENCE REQUIRED:


1-3 years



The above statements reflect the principal function and most significant duties of the job, and shall not be construed as a detailed description of all the work requirements that are inherent in the job.


We offer a competitive salary, and excellent benefit package including health, life, and disability insurance; paid time off; and retirement plans. To apply, email resume along with salary requirements to: Kristin Sherfey


Equal Opportunity Employer

 

Note: If you currently are employed by Old Republic Title (or one of its wholly owned affiliated companies) and you are in your introductory period of employment; you are not eligible to apply for this open position until you are no longer in your introductory period. If your employment status currently is "conditional" subject to written performance deficiencies or conditions for improvement, you are not eligible to apply for this open position until your employment status is no longer "conditional" subject to written performance deficiencies or conditions for improvement. If you have questions, contact your human resources representative.

Old Republic Title is an Equal Opportunity Employer

 

*Old Republic Title’s policy-issuing underwriters are Old Republic National Title Insurance Company,
and American Guaranty Title Insurance Company.

 

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